One complaint I got while asking around was poor communication between the higher ups and the enlisted ranks. I believe this can be helped by releasing war council decisions once they're reached, with a public indication of who voted which way. This way, the general populace knows for a fact that things are happening and under serious discussion, and that a resolution has been reached on how to approach different problems. This can be as simple as just a brief summary along with the vote tally, i'm not asking for the entire discussion or anything.

either alternatively, or in addition to that, on an army level, mandatory army updates on at least a monthly basis to keep up those who don't participate in skype groups and raise forum activity and participation (ideally)